SMART SCORE Factors

SMART utilizes unique methodologies and techniques with a prioritization and ranking approach in what is called the “SCORE Factors”. SCORE methodology is used to work separately and in combination to predict the overall supportability health of a system. The SCORE approach is both a proactive color-coded ranking process and also a qualitative measure that weights the SCORE with a relative comparative numeric value. SCORE brings together the five key Supportability disciplines.

SCORE is based on equations and algorithms that measure the supportability of all the given Equipments, LRUs and Parts within the system. Our approach provides users with a simplified and prioritized roadmap and ranking of the most critical and highly impacted areas within the system. Equations calculate a value for each system at the various levels using both a number and the use of four colors. These four colors are used throughout SMART to proactively alert and signify the level of supportability of the system, a specific Equipment / LRU / SRU in the system or a specific COTS item or Part within the system.

  • Supply Support
    • Inventory & Assets: On-Hand, Sponsor Owned, Repairable, Serviceable and Other
    • Demand & Lead Time: Usage, Reorder Point, Depletion Date and Other
  • COTS Availability
    • COTS Manufacturer Availability Status with End of Life Timeline
    • COTS Replacements with Form, Fit & Function (FFF) Ratings
  • Obsolescence Impact
    • Procurability with detailed FFF Alternates and Lifecycle Projections
    • Active, Passive Connectors and Board Level Rollup Analysis
  • Risk Indicators
    • Logistics factors, Counterfeit, RoHS/REACH
    • Non-Conformance, Alerts, Lead-free Alerts
  • End of Support
    • End of Support Impact Date with Projections and Forecasting
    • Obsolescence, Asset Consumption, Repair Rates, etc.

SMART is a proactive solution driven by color coded alert notifications:

  • Green – Normal (0 to 50) signifies a good or healthy supportability posture for the system and the associated equipments and components.
  • Yellow – Proactive (51 to 72) signifies that the system and associated components are approaching a support decision and point in time that is proactive in nature but should be addressed shortly.
  • Orange – Reactive (73 to 100) signifies that the system or its components are in danger of exhausting all sources of supply and/or becoming obsolete. A support decision is now reactive and must be addressed immediately.
  • Red – Critical (101 and above) signifies that the system or its components are sufficiently past a point in time such that supportability is greatly impacted due to critical supply shortages, obsolescence of parts with no replacements, or COTS items that are no longer being produced and repaired by the OEM.